Thursday, March 08, 2007

Rant: TTC Blames Delays on Riders

That model of customer service, the Toronto Transit Commission (TTC), has found a scapegoat reason for repeated delays: misbehaving riders. The TTC's 13,000 lost minutes last year were due to door rushing, litter bugs, and clumsy riders. It couldn't possibly have anything to do with 10-minute driver changes, conductor bathroom breaks at St. George, or Museum Station.

Following the TTC's lead, expect similar excuses from:

  • Air Canada re lost luggage: "Next time, use carry-on."
  • Canada Post re misdirected mail: "You have poor penmanship."
  • Foreign Affairs re passport delays: "Should've stayed home."
Any others?

2 comments:

talk talk talk said...

LOL@your Canada Post excuse.

I have to say their reason left me scratching my head (and it wasn't cause of lice). For as long as I can remember people have been rushing the doors and snagging their feet (littering is a recent phenomenon). Only NOW it's a problem??

David said...

I can't understand this campaign at all. You'd think that, after the wild cat strikes last year, the TTC would be effusive in its praise of rider patience.